Hospitality foundation
Guest experience is part of the product lens
BSc in Hospitality Management plus premium guest-service experience at Wynn Macau across two restaurants, including VIP arrangements.
Digital Product · Customer Experience
Customer journeys, translated into testable delivery.
A customer-facing digital product case demonstrating how I translate journeys into prioritized user stories, clear requirements, acceptance criteria, UAT evidence, and launch recommendations—supported by hospitality training, banking, service design, and stakeholder communication.
8in-scope journey steps
8user stories
26acceptance criteria
15UAT test cases
300synthetic applications
Evidence for customer-facing digital products
The case is independent; the capabilities below are grounded in my completed work, education, and client-facing experience. Together they show the bridge from hospitality customer experience to structured digital product delivery.
Requirements definition
Prioritized, clear, and testable requirements
Eight prioritized user stories, 15 business requirements, and 26 Given/When/Then acceptance criteria across an eight-step journey.
Delivery & quality
Traceability through UAT and release readiness
Requirements-to-test mapping, 15 UAT cases, a test plan, entry/exit criteria, a sign-off checklist, and an illustrative defect log.
Content & stakeholders
Complex inputs made usable for teams
Training-content localization, 50+ user interviews, stakeholder presentations, CRM-based handoffs, and Sales/IT solution communication.
Evidence across the digital product lifecycle
The portfolio and workbook show how customer and business needs are translated into prioritized requirements, test coverage, quality evidence, and a release recommendation.
Explore More Business Insights ↗01 · DISCOVERY
Problem and journey framing
Business problem, evidence boundary, stakeholders, RACI, personas and current/future journeys.
02 · REQUIREMENTS
Stories and acceptance criteria
Eight user stories supported by testable Given/When/Then criteria and exception scenarios.
03 · TRACEABILITY
Requirements-to-test mapping
A traceability matrix connecting requirements and acceptance criteria to UAT test cases.
04 · TESTING
UAT planning
Test objectives, environment, entry and exit criteria, schedule, test cases and sign-off checklist.
05 · QUALITY
Defect management
An illustrative defect log with linked evidence, severity, priority, ownership and retest status.
06 · INSIGHT
Formula-driven dashboard
Completion, drop-off, document failure, manual review and UAT metrics from synthetic records.
Read the portfolio
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Profile
Xinyu Mi · Digital Product Business Analyst
I connect hospitality-informed customer experience, research, product requirements, testing evidence, and clear stakeholder communication across service and digital product cases.
This is an independent case study. Application records, UAT results and defects are synthetic or illustrative and do not represent a real bank implementation or production outcome.